Question 10 of 30
What happens if a carer doesn't turn up?
If a carer does not arrive, contact the provider immediately. Most agencies have backup systems and should arrange cover quickly. If it happens often, you may need to review the provider.
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Keep a written record of every missed visit with the date and time — this is essential if you need to make a formal complaint or switch providers.
What changes the answer
- Type of provider
- Time of day
- Urgency of care